Course Overview
Conversations with Dr. C: Integrating Customer Service in a Healthcare Environment
CE ARRTOnline Video*Imaging, *Allied Health Professional, **Self-Study/On-Demand, Conversations With Dr. C
- Course Credit Type:CE ARRT
- Course Category:*Imaging, *Allied Health Professional, **Self-Study/On-Demand, Conversations With Dr. C
- Course Format:Online Video
- Course Credit:1.00
- Course Cost:Free | Included in All-Access Pass
- Faculty:Dr. Mary Cowan, Jenene VandenBurg
- Course Release Date:July 26, 2022
- Course Expiration Date:July 26, 2024
- Mobile Friendly:Yes
- Course Producer:AltusLearn
- Rewards Points Earned:25
You need to log in or create a user account before you can enroll.
Program Summary
Do you remember learning about customer service in your healthcare training? If the answer is no or you want to reflect on this topic, join me Dr. C, and my guest Jenene VandenBurg MS, BSN-RN as we discuss the integration of customer service in a healthcare environment. Often as healthcare individuals, we hire and staff departments with individuals we assume…
Do you remember learning about customer service in your healthcare training? If the answer is no or you want to reflect on this topic, join me Dr. C, and my guest Jenene VandenBurg MS, BSN-RN as we discuss the integration of customer service in a healthcare environment. Often as healthcare individuals, we hire and staff departments with individuals we assume have the skills and resources to deliver a positive customer service experience when the emphasis in training and education is often about skill set instead of customer or patient relations. This webinar will list opportunities and give strategies for training staff on the importance of customer service in a healthcare environment.